What changes the day you switch it on
Six things your support queue stops doing once a grounded AI agent is answering from your own documentation.
It already knows everything on your site
Point it at a URL and the parallel crawler reads your sitemap, help center and JavaScript-rendered pages — up to 50,000 pages on the Scale plan — then re-syncs on a schedule on Growth and higher plans, so answers stay current.
Your knowledge stays where it lives today
PDFs, Word docs, Notion workspaces, Markdown repos and REST APIs are ingested as they are, with 1536-dimensional OpenAI embeddings. Nothing to rewrite, migrate or restructure first.
It answers from your content or hands off
GPT-5.6 replies only from retrieved chunks of your own content, which sharply reduces invented answers. When the answer is not in your data, it says so and hands off to a human instead of promising a refund you never offered.
You support 95+ languages without hiring for them
Train once in English; visitors ask in Spanish, French, German, Japanese or Arabic and get answers in their own language, with the language detected automatically.
It looks like your product, not ours
On Scale and Enterprise, remove every 'Powered by' badge, inject custom CSS, and serve the widget from your own branded subdomain — the setup agencies resell under their own name.
It passes your security review
Tenant-isolated vector storage, AES-256 at rest and TLS 1.3 in transit, SOC-2 aligned controls. Connects natively to Zendesk, Slack, Telegram and webhooks, with Shopify coming soon.
Features in Context
Each capability exists because of a job someone was doing by hand.
Integrations Directory
Every channel, helpdesk, source and automation CustomerGPT connects to.
Ticket Deflection Software: Answer Repeat Questions First
Grow your customer base without adding support headcount for the repetitive tier-1 questions your docs already answer.
AI Customer Service for E-Commerce Stores
Answer repetitive shopper questions about shipping times, return policies, sizing, and order status 24/7 from your store's own pages.