Tidio Pricing Explained (2026): Plan Limits and Lyro AI Costs
Tidio's free plan covers 50 conversations a month, paid plans start at $29, and Lyro AI is a separate add-on from $32.50. Here is what the combination actually costs.
Tidio offers a free plan capped at 50 billable conversations per month. Paid plans start at $29 per month for Starter and $59 per month for Growth on monthly billing, dropping to $24.17 and $49.17 on annual billing. Lyro AI is a separate add-on starting at $32.50 per month for 50 AI conversations.
Tidio pricing at a glance
| Billing model | Conversation-based plans + separate AI add-on |
|---|---|
| Free tier | Yes — 50 billable conversations / month |
| Starter plan | $29 / month ($24.17 billed annually) |
| Growth plan | $59 / month ($49.17 billed annually) |
| Is AI included? | No — Lyro AI is a separate add-on from $32.50 / month |
| Annual discount | 2 months free (about 16.7%) |
Tidio plans and what each tier includes
50 billable conversations per month. Enough to trial live chat, not to run support at scale.
100 billable conversations plus 50 one-off Lyro AI conversations.
Up to 2,000 billable conversations, advanced analytics, maximum 10 agents.
Custom conversation volumes at discounted rates, with usage fees layered on top.
Separate add-on starting at 50 AI conversations and scaling to 1,000. Not included in any base plan.
What Tidio costs as you scale
Modeled from each vendor's published list prices. Treat these as directional estimates for budgeting, not quotes — your actual invoice depends on your tier, contract, and usage.
| Support volume | Tidio | CustomerGPT |
|---|---|---|
| 50 conversations / month, no AIAt genuinely tiny volume Tidio's free tier is the cheaper option. That is an honest win for Tidio. | $0 (free tier) | $49/mo (Starter) — 14-day trial available |
| ~100 conversations / month with AIOnce AI is switched on, the separate add-on closes most of the entry-price gap. | ~$61.50/mo (Starter $29 + Lyro $32.50) | $49/mo (Starter, flat) |
| ~2,000 conversations / month with AILyro scales with AI conversation volume, so the add-on grows alongside the plan. | $59 Growth + scaled Lyro pack | $99/mo (Growth, flat) |
Note on units: CustomerGPT plans are metered in messages, while per-resolution and per-ticket models count whole conversations. One resolved conversation is typically several messages, so these columns compare monthly spend rather than identical units.
Costs that are easy to miss
Fifty billable conversations per month is roughly two per day. Any store with real traffic exhausts that allowance early in the month and is effectively on a paid plan from that point.
The advertised $29 Starter and $59 Growth prices buy live chat, not AI. Lyro is a separate add-on from $32.50 per month, so a Starter plan with AI is realistically $60+ rather than $29.
Alongside Lyro, Tidio's Flows automation is its own add-on. Stacking plan plus Lyro plus Flows is how the advertised entry price and the real invoice diverge.
The Growth tier tops out at 10 agents and 2,000 conversations. Passing either limit means the Plus tier, which starts around $300 per month plus usage fees — a large step rather than a smooth increase.
If you receive a couple of dozen chats a month and mainly need a free, good-looking live chat widget with simple canned triggers, Tidio's free tier is genuinely the right answer and nothing here should persuade you otherwise. It is also a reasonable pick for small stores that want human live chat first and AI second.
Frequently asked questions
How much does Tidio cost per month?
Tidio has a free plan capped at 50 billable conversations per month. Starter costs $29 per month and Growth $59 per month on monthly billing, falling to $24.17 and $49.17 respectively when billed annually. Lyro AI is a separate add-on starting at $32.50 per month.
Is Tidio's free plan enough for a real store?
For most stores, no. The free tier allows 50 billable conversations per month — about two per day — which any site with meaningful traffic exhausts early. It works well as a trial rather than as a long-term support plan, and it does not include Lyro AI.
How much does Lyro AI cost?
Lyro AI starts at $32.50 per month for 50 AI conversations and scales up to 1,000. It is sold separately from every Tidio plan, so a Starter plan with AI enabled costs roughly $61.50 per month rather than the advertised $29.
Is Tidio or a flat-rate AI platform cheaper?
At very low volume Tidio's free tier is cheaper outright. Once you add Lyro AI, a Starter plan runs about $61.50 per month, which is above CustomerGPT's $49 flat plan — and CustomerGPT includes AI on every tier rather than charging for it separately.
How we source these figures. All Tidio prices on this page are list prices published by the vendor, last checked in August 2026, and are restated here for comparison. Vendors change pricing without notice — confirm current figures on the official Tidio pricing page before making a purchase decision. CustomerGPT is a competing product, so we publish the counter-case above rather than only the favourable comparison.
Keep researching Tidio
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