Gorgias Pricing Explained (2026): Ticket Tiers and Overage Fees
Gorgias prices by monthly ticket volume, and exceeding your tier triggers per-ticket overage charges. Here is why that model bites hardest during promotions and peak season.
Gorgias prices by monthly ticket volume rather than per seat, with tiers ranging from roughly $10 to $900 or more per month. Exceeding your tier's ticket allowance triggers overage fees of approximately $0.40 to $0.90 per additional ticket, so costs rise sharply during promotions and peak season.
Gorgias pricing at a glance
| Billing model | Monthly ticket-volume tiers |
|---|---|
| Tier range | ~$10 to $900+ per month |
| Overage fee | ~$0.40–$0.90 per extra ticket |
| Scales with | Ticket volume, not headcount |
| Best fit | Shopify and e-commerce storefronts |
Gorgias plans and what each tier includes
Low monthly ticket allowance aimed at small stores just moving off shared email.
Common starting tier for growing stores. Overages apply beyond the allowance.
Higher allowance plus deeper Shopify actions and automation rules.
High-volume tier for established stores. Still subject to overages past the allowance.
What Gorgias costs as you scale
Modeled from each vendor's published list prices. Treat these as directional estimates for budgeting, not quotes — your actual invoice depends on your tier, contract, and usage.
| Support volume | Gorgias | CustomerGPT |
|---|---|---|
| 300 tickets / monthAt low volume the two models are close — the divergence starts as volume grows. | ~$60/mo | $49/mo (Starter, flat) |
| 2,000 tickets / monthFlat plans absorb volume swings without triggering per-ticket charges. | Mid tier + likely overages | $99/mo (Growth, flat) |
| 5,000 tickets / monthPeak-season spikes push the ticket-tier model well past a flat plan. | ~$900+/mo | $349/mo (Scale, flat) |
Note on units: CustomerGPT plans are metered in messages, while per-resolution and per-ticket models count whole conversations. One resolved conversation is typically several messages, so these columns compare monthly spend rather than identical units.
Costs that are easy to miss
A successful promotion, a shipping delay, or a viral product all spike ticket volume. Those are the months you blow past your tier and pay $0.40–$0.90 for each extra ticket on top of the plan fee.
A one-line 'where is my order?' consumes allowance the same way a complex refund dispute does, so repetitive low-value questions are the ones quietly driving you into the next tier.
Gorgias automation relies on rule trees that must be rebuilt whenever product policies change. That upkeep is staff time rather than an invoice line, but it is a real recurring cost.
If your support team needs to issue Shopify refunds, edit orders, and change shipping addresses directly from inside the helpdesk, Gorgias offers native admin actions that a knowledge-base AI simply does not perform. For stores where agents spend the day executing order operations rather than answering policy questions, that depth is worth paying for.
Frequently asked questions
How much does Gorgias cost per month?
Gorgias prices by monthly ticket volume, with tiers running from roughly $10 per month at the entry level to $900 or more for high-volume plans. A common growth-stage tier is around $60 per month for approximately 300 tickets.
What are Gorgias overage fees?
When you exceed your tier's monthly ticket allowance, Gorgias charges approximately $0.40 to $0.90 for each additional ticket. Because volume spikes during promotions and peak season, overages typically hit in your busiest months.
Is Gorgias cheaper than flat-rate AI support for Shopify?
At low ticket volume the two are comparable. As volume grows the ticket-tier model diverges: around 5,000 monthly tickets Gorgias sits near $900+ per month while a flat-rate platform such as CustomerGPT remains at $349 per month with no overage penalties.
Does Gorgias charge per agent or per ticket?
Gorgias bills primarily on ticket volume rather than per agent seat. That means adding teammates does not directly raise the bill, but rising customer contact volume does.
How we source these figures. All Gorgias prices on this page are list prices published by the vendor, last checked in August 2026, and are restated here for comparison. Vendors change pricing without notice — confirm current figures on the official Gorgias pricing page before making a purchase decision. CustomerGPT is a competing product, so we publish the counter-case above rather than only the favourable comparison.
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